At LOFRUNE, we want you to be happy with your purchase. If you are not satisfied with your order, you may be eligible for a return or exchange subject to the conditions below.
1. Return Eligibility
We accept returns for eligible products within 7 days of delivery.
To be eligible for a return:
The product must be unused and unworn.
The product must be in its original condition.
Original tags and labels must remain attached.
The product must be returned with its original packaging, where applicable.
The product must not have been damaged, washed, altered, or used.
Products that do not meet these conditions may not be accepted.
2. Non-Returnable Products
For hygiene and other applicable reasons, certain products may not be eligible for return.
These may include:
Innerwear
Undergarments
Certain accessories
Products specifically marked as non-returnable
Customized or personalized products
Products damaged or used after delivery
Please check the product page before placing your order.
3. How to Request a Return
To request a return, contact us at:
Email: [support@lofrune.com]
Please include:
Order number
Name used for the order
Product you wish to return
Reason for return
Photographs/videos where requested
Our team may review the request before approving the return.
4. Damaged or Incorrect Product
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within [24/48] hours of delivery.
Please provide photographs or videos clearly showing the issue and the packaging where applicable.
After verification, we may offer a replacement, exchange, refund, or another appropriate resolution.
5. Exchange
Eligible products may be exchanged subject to availability.
If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.
6. Refunds
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be processed through the original payment method or another appropriate method.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
7. Shipping Charges
Unless the product is damaged, defective, incorrect, or otherwise covered by our return policy, original shipping charges may be non-refundable.
Return shipping charges may also apply depending on the reason for the return and the applicable return process.
8. Sale and Discounted Products
Products purchased during sales, promotions, or special offers may have different return or exchange conditions.
Please check the applicable terms displayed at the time of purchase.
9. Cancellation
Orders may be cancelled before they are dispatched, subject to our order-processing status.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
10. Contact Us
For questions regarding returns or refunds:
LOFRUNE
Email: support@lofrune.com